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Customer Success Analyst

Company: VirtualVocations
Location: Sterling Heights
Posted on: April 17, 2025

Job Description:

A company is looking for a Customer Success Analyst (Remote).
Key Responsibilities

Build and maintain strong relationships with existing customers to drive engagement and loyalty
Drive customer renewals and identify opportunities for upselling and cross-selling
Collaborate with internal teams to ensure a seamless customer experience and advocate for customer needs

Required Qualifications

Familiarity with higher education and data-driven success initiatives
2+ years of experience in Customer Success, Account Management, or a related role in a SaaS or PaaS environment
Ability to build and maintain strong relationships with higher education stakeholders
Strong empathy for educators and students, with an understanding of challenges in academia
Strong analytical and organizational skills to track engagement and expansion opportunities

Keywords: VirtualVocations, Toledo , Customer Success Analyst, Professions , Sterling Heights, Ohio

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