Contact Center Representative
Company: VirtualVocations
Location: Toledo
Posted on: February 6, 2025
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Job Description:
A company is looking for a Contact Center Representative to
manage client inquiries and provide administrative support.
Key Responsibilities
Answer inbound calls and resolve basic inquiries related to Leaves
of Absence and Disability
Document calls clearly and engage other departments for complex
service issues
Maintain knowledge of different clients, products, and department
functions
Required Qualifications
Prior customer service or contact center experience
Client-focused mindset with an empathetic approach
Ability to handle escalated calls confidently
Capacity to thrive in a fast-paced environment
Proficient in multi-tasking across various technology platforms
Keywords: VirtualVocations, Toledo , Contact Center Representative, Other , Toledo, Ohio
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