Contact Center Representative

Company: VirtualVocations
Location: Warren
Posted on: November 15, 2024

Job Description:

A company is looking for a Contact Center Representative I to provide customer service and support.

Key Responsibilities

Respond to member inquiries and provide accurate information about products
Conduct research and resolve various member transactions while facilitating their experience
Monitor performance metrics and support division projects related to customer service

Required Qualifications and Education

1-2 years of telephonic customer service experience or equivalent education/experience
High school diploma or equivalent is required; associate degree preferred
Ability to apply job skills and working knowledge of company policies
Experience working within defined procedures and knowing when to escalate issues
Ability to build working relationships within and outside the department

Keywords: VirtualVocations, Toledo , Contact Center Representative, Other , Warren, Ohio

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