Customer Service Representative

Company: Two Men and a Truck
Location: Findlay
Posted on: April 3, 2025

Job Description:

CUSTOMER SERVICE REPRESENTATIVE

Schedule: Monday - Friday with rotating Saturdays

TWO MEN AND A TRUCK Milan is NOW HIRING motivated - people loving - customer focused individuals! The right candidate will have a winning attitude, self-motivated and enjoy a fast-paced team environment. They will also possess an ability to build relationships and provide first class customer service utilizing their strategic selling skills and compassion for others. Moving is stressful - join our team and let's take the stress out of our customer's day.

What We Offer

* PTO and Holidays - available after 1 year of employment
* Full-time schedule
* Weekly checks with direct deposit
* Dynamic work environment
* Career advancement opportunities

Responsibilities

* Act as the first point of contact for new and existing customers to establish a rapport and build confidence in our services
* Ask open-ended, probing questions to determine customer requirements and expectations
* Input information into software to estimate cost for customers, as well as scheduling needs for drivers and movers
* Make recommendations according to customer's needs on moving services, boxes, supplies, equipment and other value-added services
* Obtain customer feedback through regular follow-up calls to ensure ongoing customer satisfaction and proactively resolve any complaints
* Prepare all move-related paperwork and documents on a daily basis

Requirements

* High school diploma or GED is required; associates degree in related field preferred
* 6 months - 1 year of customer service and/or office experience is required
* Availability for some weekend and evening shifts required
* Availability to report to multiple office locations in the Greater Toledo area
* Excellent customer service skills; effective listening and communication
* Organization + time management skills
* Ability to analyze and solve problems effectively; consistent attention to detail
* Demonstrated understanding and application of effective selling strategies and techniques
* Confidence to initiate customer contact, and comfortable asking for the sale
* Basic computer and keyboarding skills

This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK franchise located in Toledo, Ohio. The employer at this location is Sean P. Gallagher Enterprises, Inc..

Keywords: Two Men and a Truck, Toledo , Customer Service Representative, Hospitality & Tourism , Findlay, Ohio