Automotive Service Advisor - Writer

Company: Toledo Tire and Auto Care
Location: Holland
Posted on: April 10, 2025

Job Description:

The Role

As a Service Advisor at TAC, you'll be the vital link between our customers and our technical team. You'll manage the entire customer experience from initial greeting to final invoice while driving our business forward through exceptional service and strategic sales.

Responsibilities:
Key Responsibilities
--- Follow TAC processes and procedures to ensure consistent, high-quality service
--- Drive car count to ensure our technicians have optimal workflow (minimum 5 vehicles per technician daily)
--- Deliver exceptional customer experiences that generate positive reviews
--- Drive sales through effective communication of needed services and repairs
--- Manage repair orders to achieve target gross profit objectives
--- Embody our TAC Core Values in every customer interaction

What We Offer
--- Competitive compensation package
--- Professional growth opportunities
--- Supportive team environment

Qualifications:
What You'll Need to Succeed
--- Exceptional communication skills - ability to explain complex technical issues in simple terms
--- Outstanding customer service orientation with genuine empathy for customers' concerns
--- Strong time management skills to juggle multiple vehicles and priorities
--- Effective sales abilities with a consultative approach
--- Solid automotive technical knowledge
--- Meticulous attention to detail

About Company:
At Toledo Tire and Auto Care, we're more than a repair shop-we're a trusted automotive service center dedicated to excellence and community. For over 100 years, our family-owned business has grown from a local garage to a leading service provider in Northwest Ohio. Our mission is to deliver honest, transparent automotive services that keep customers safe and confident. We believe in empowering our team through continuous training, professional development, and a supportive work environment.

At Toledo Tire and Auto Care, we don't just repair cars-we build lasting relationships through expertise, trust, and genuine care. When you join our team, you're not just getting a job; you're becoming part of a passionate community dedicated to automotive excellence.

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