Collections Specialist

Company: Eye Care Partners
Location: Novi
Posted on: April 11, 2025

Job Description:

EyeCare Partners is the nations leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com. Job Title: RCM/ Collections Specialist Must Be located in one of our 18 states: Missouri, Florida, Kansas, Kentucky, Pennsylvania, Virgina, New Jersey, Texas, Minnesota, Michigan, Oklahoma, Alabama, North Carolina, Georgia, Illinois, Ohio, Indiana, Arizona Job Summary The Collections Specialist is responsible for resolving overdue bills and collecting payments from individuals responsible for the debt. This position evaluates past due accounts to determine appropriate next steps that may result in transferring the balance to an external collection agency. Duties and Responsibilities Monitor accounts to identify outstanding debts Investigate each account to verify the data is accurate Update account status records and collection efforts Report on collection activity and accounts receivable status Keeping accurate records and reporting on collection activity Contacting customers to inform on delinquency, encourage on-time payments and set up payment plans Work with staff to resolve account inquiries related to patient balances in Bad Debt or Collections Responsible for processing patient payments, account adjustments where appropriate Reviewing records for accuracy and handling disputes to make sure that account information is entered and maintained appropriately Communicating with the collection agency to maintain accurate and updated information on patient accounts and payments Maintain current tip guides and self-help instructions for Bad Debt and Collections process Resolve escalated patient disputes and issues related to their bad debt, as applicable Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service. Performs other duties that may be necessary or in the best interest of the organization. Experience Requirements Minimum of 1 year of experience in a medical office in a receptionist, call center or front desk capacity; computer experience; telephone experience; customer service experience. Proven experience as a Collections Specialist or similar role Knowledge, Skills and Abilities Requirements Understanding debt collection laws and regulations Knowledge of billing procedures and collection techniques Effective Negotiation skills Performs quality work and consistently exhibits initiative Ability to follow policies and procedures for compliance Professional in appearance and actions Logical and Critical thinking skills to problem solve Customer-focused with excellent written, listening and verbal communication skills Enjoys learning new technologies and systems Detail oriented, professional attitude, reliable Exhibits a positive attitude and is flexible in accepting work assignments and priorities Meets attendance and tardiness expectations Management and organizational skills to support the leadership of this function Ability to follow or provide verbal & written instructions with sufficient grammar and spelling skills to avoid mistakes or misinterpretations Interpersonal skills to support customer service, functional, and teammate support need o Able to communicate effectively in English, both verbally and in writing Ability for basic to intermediate problem solving, including mathematics Intermediate to Advanced computer operation o Proficiency with Microsoft Excel, Word, PowerPoint and Outlook Travel to other site locations may be necessary. Thus, those needing to travel for work must have access to dependable transportation, and driving record must meet company liability carrier standards Specialty knowledge of systems relating to job function Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines Supervisory Responsibilities: This position does not have any supervisory responsibilities Location/Work Environment: For on-site team members, work takes place in a normal office/clinical environment. Travel to other locations may be necessary to fulfill the essential duties and responsibilities of the job. Thus, those needing to travel for work must have access to dependable transportation, and their driving record must meet company liability carrier standards. For remote team members, HIPAA compliant home office environment. Ability to work in a remote environment while performing required duties and remaining patient focused. Able to work varying shifts including early mornings/evenings to attend meetings and cross training or support other initiatives. Equipment: The equipment typically used in this position is a computer, fax, copier, printer, scanner and telephone. Must have good working knowledge of Microsoft applications. Other equipment may be used as needed. Personal Protective Equipment (PPE) follows standard precautions using personal protective equipment. If you need assistance with this application, please contact [phone removed] EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Please do not contact the office directly only resumes submitted through this website will be considered. NOTE: Job descriptions are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Nothing in this job description restricts management right to assign or reassign duties and responsibilities to this job at any time. Employment Type: Full Time

Keywords: Eye Care Partners, Toledo , Collections Specialist, Accounting, Auditing , Novi, Ohio